(603) 882-3616

Cancellation Policy

Notice of a training candidate’s intent to cancel a registration must be made in writing to Welcoming Light and is subject to the following terms:

  • Training candidates whose cancellation request is received in excess of 14 days prior to the start date of the training activity receive a full refund.
  • Training candidates whose cancellation request is received within 8 to14 days prior to the start date of the training activity will incur an administration fee equal to 50% of the obligated fee.
  • Training candidates whose cancellation request is received within 7 days prior to the start date or after the commencement of the training activity will incur an administration fee equal to 100% of the obligated fee.
  • In the event of a no show, no refund will be given.

One substitute is permitted per registrant for the entire course. Welcoming Light must be notified prior to the first day of the course when a substitution will occur. Welcoming Light will also allow the registration fee to be applied to a different course. This request must be made in writing, subject to approval by Welcoming Light, and can be used during a period of time not exceeding 6 months from the original course registration.

Welcoming Light reserves the right to cancel courses, change course location, change instructors, or change course content. If Welcoming Light must cancel a training, you will have the option for a full refund or transferring your registration to another training.


Participant Dispute Resolution Procedure

Welcoming Light is committed to prompt and fair resolution of all disputes of any nature which may arise.  We encourage participants to promptly discuss any problems or concerns with the Welcoming Light Vice President.  Whenever issues are raised, we will make a good faith effort to resolve the matter by discussing the matter and attempting to reach a resolution.

If a resolution is not achieved, the CEO may issue a determination.  If the matter is not resolved by the CEO within fifteen (15) business days, the Board of Directors will hear the issue and a determination will be reported back to the participant.

No participant who raises problems or concerns in good faith will be adversely affected.

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CONTACT INFORMATION


Welcoming Light
45 High Street, Nashua, NH 03060
(603) 882-3616
events@wli.org

 
 
 
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